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Policies
  • Freshwater - Guaranteed for 7 days from purchase date. Need the receipt, body and water sample in 2 separate containers for staff to test.
  • No guarantee on Cichlids due to their aggressive nature.
  • No guarantee for fish in a new aquarium under 8 weeks.
  • Saltwater - No Guarantee on saltwater or corals.
  • Small Animals - No guarantee. Not liable for vet bills. Do not guarantee sex of animal.
  • Birds - 7 day guarantee. Not liable for vet bills. Must be seen by Avian Veterinarian.
  • Reptiles - No guarantee. Not liable for Veterinarian bills.
  • All refunds or exchanges MUST be accompanied by the original receipt within 30 days of purchase, not including livestock.
  • Check refunds require 10 day wait period for cash back.
  • All items must be in original package with all tags.
  • All items must be resalable and in good condition.
  • No refunds or exchanges on Live Animal sales.
  • Refunds and exchanges are at managements discretion.